Kamakhya Diagnostic and Research Laboratory (“we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application (“App”) for online test booking, health card purchases, and related services. Please read this policy carefully. If you do not agree with the terms of this Privacy Policy, please do not use the App.
We collect information to provide and improve our services, including:
a. Personal Information
Contact Information: Name, email address, phone number, and address provided during account creation or test booking.
Health Card Information: Details related to health card purchases, including payment information and transaction history.
Medical Information: Information related to the tests or packages booked, which may include health-related data provided voluntarily.
b. Non-Personal Information
Usage Data: Information about how you interact with the App, such as pages visited, features used, and time spent on the App.
Device Information: Device type, operating system, IP address, and unique device identifiers.
c. Payment Information
When purchasing a health card or booking tests, we collect payment details (e.g., credit/debit card information) through secure third-party payment processors. We do not store your full payment information on our servers.
We use your information to:
Process test bookings and health card purchases.
Provide discounts and offers associated with health cards.
Send confirmations, reminders, and updates about your bookings or health card status.
Improve the App’s functionality and user experience.
Comply with legal obligations and protect against fraudulent activities.
Communicate with you about our services, promotions, or updates (with your consent, where required).
We do not sell or rent your personal information. We may share your information in the following cases:
Service Providers: With trusted third parties (e.g., payment processors, IT service providers) who assist in operating the App, subject to confidentiality agreements.
Legal Requirements: When required by law, such as in response to a court order or legal process.
Business Transfers: In connection with a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction.
We implement industry-standard security measures to protect your information, including encryption and secure servers. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
Access and Update: You can access and update your personal information through your account settings in the App.
Opt-Out: You may opt out of receiving promotional communications by following the unsubscribe instructions in those messages.
Data Deletion: You can request deletion of your personal information by contacting us at
kamakhyadiagnosticlab@gmail.com, subject to legal retention requirements.
The App may contain links to third-party websites or services (e.g., payment gateways). We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies.
The App is not intended for use by individuals under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware of such data, we will take steps to delete it.
We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the updated policy in the App or by other means, such as email. Your continued use of the App after changes constitutes your acceptance of the updated policy.
If you have questions or concerns about this Privacy Policy, please contact us at:
Kamakhya Diagnostic and Research Laboratory
Email: kamakhyadiagnosticlab@gmail.com
Address: Gandhi Bhavan, Block No. 14, First Floor, College Rd, Belagavi, Karnataka 590001
Phone: +91 8296186969
At Kamakhya Diagnostic and Research Laboratory, we are committed to providing precise, reliable, and timely diagnostic services to empower better healthcare outcomes.
Kamakhya Lab © 2025 Designed By Digit Infotech
